Frequently asked questions

What counts toward my monthly limit?

Every chat turn meters usage against your plan's monthly limit. When you hit the limit, the assistant pauses for the rest of the period — but past sessions and your audit log stay accessible.

Where does my data live?

The sidecar runs on your infrastructure (a Go binary on a systemd unit, Docker, or Kubernetes). It holds your DB credentials and answers cloud queries in-place. The cloud orchestrator never has direct DB access.

Can I switch plans later?

Yes. Upgrades apply immediately with prorated billing. Downgrades (and switches to Free) take effect at the end of your current billing period — you keep what you paid for through the end of the month.

Can I cancel any time?

Yes. We pause your tenant immediately when our payment provider reports the subscription as canceled — no surprise charges, no lock-in.

What about more than one panel?

Each plan covers one panel/tenant. Email enterprise@ask2do.com for multi-panel pricing or custom role allow-lists.

Will the AI accidentally drop my tables?

No. DROP, TRUNCATE, and bare DELETE are blocked at the SQL parser before they can reach your DB. Updates require a human admin to click Approve. The sidecar only holds the role grants you give it.

Will the price change?

We give existing customers at least 30 days' notice before any price change, via email and an in-app banner. Your current subscription stays at the price you signed up at until the next renewal after the notice period. If you don't agree with a new price, you can cancel before it takes effect with no penalty. The full policy is in our Terms of Service.

What about my data privacy?

Platform data lives in the European Union. We store the minimum needed to run the service — your email, billing state, conversation history (90 days), and a hash of your tenant key. We never store raw rows from your database; those stay on your infrastructure. Full details in our Privacy Policy.

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